Cancellation/Refund Policy

A diagnostic/ lab test can be canceled anytime unless it is marked ‘Sample Collected’ by the third-party phlebotomist. Else, you can refuse sample pick up at the collection location and a refund will be processed as per the Refund Policy.

We don’t allow a return policy once the order is placed for the lab test.

1.1 Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalized after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.

1.2 Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:

1. For Surat City*: 48 hours from the time of pick up from your location.

1.3 The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines:

1.4 You understand and acknowledge that we reserve the right to claim back any refund that has been processed by us as a result of fraudulent activities such as the return of wrong products or the wrong quantity of the products.

1.1 Delivery assurance is for the date of delivery and not for the time of delivery.

1.2 Cashback is applicable only for orders with a value of more than INR 1000/-

1.3 Applicable in select pin-codes only, the customer shall be informed of his eligibility at the time of placing the order on the checkout page.

1.4 If eligible, cashback will be processed within 48 hours of order delivery/completion.

1.5 Orders, where the delay is from the customer’s end, will not be considered for the cashback.